FAQs | Filter Making Machines & Raw Materials | Fupei

MOQ varies by product category. Filter media and wire mesh typically start at one roll, pleating machines at one unit, and accessories at small carton quantities. We are flexible and will work with you to accommodate your purchasing needs.

We accept T/T (bank transfer), L/C (letter of credit), and Western Union. Standard terms are 30% deposit with order confirmation and 70% balance before shipment or against copy of shipping documents, depending on order value and client relationship.

Standard quotations are sent within 24 hours. For complex or customized requirements, we may take up to 2 business days to consult with our manufacturing partners and provide accurate pricing.

Absolutely. One of our key advantages is multi-supplier consolidation. You can order pleating machines, filter media, and accessories together — we coordinate with each factory and ship everything as a single consolidated shipment to save you logistics costs.

We offer sea freight (FCL and LCL), air freight for urgent orders, and rail freight via the China-Europe Railway Express for destinations in Russia and Central Asia. We work with major carriers to provide competitive rates and reliable transit times.

Production lead time: 7–30 days depending on product and quantity. Sea freight: 15–35 days to Africa / Middle East, 20–40 days to South America. Air freight: 3–7 days. Rail freight to Russia / Central Asia: 12–18 days. We'll provide a detailed timeline with your quotation.

Yes. We provide full export documentation including commercial invoice, packing list, bill of lading, certificate of origin, and any required compliance certificates. Our documentation team ensures smooth customs clearance at destination.

Our primary markets are Africa, the Middle East, Russia, Central Asia, and Southeast Asia. We also serve clients in South America and Eastern Europe and are expanding to new regions continuously.

Yes. For pleating machines and other equipment, we provide detailed installation manuals, video guides, and remote video-call support. On-site installation and training by our engineers can be arranged at additional cost, depending on your location.

All equipment comes with a 12-month warranty covering manufacturing defects. Spare parts are available for purchase after the warranty period. Extended warranty options are available on request.

Our technical team will help you select the optimal media based on your application parameters: fluid type, operating temperature, required filtration rating (micron), flow rate, and chemical compatibility. Send us your requirements and we'll recommend the best option.

Yes. We offer remote technical troubleshooting via WhatsApp video call, WeChat, or Zoom. Our engineers can diagnose issues, guide your team through adjustments, and recommend spare parts if needed. This service is free for clients with active warranty or ongoing supply relationships.